Planet Hosting Cancellation Policy
We hate to see you go! Below are our guidelines regarding canceling your service with Planet Hosting.
Please note that if you are migrating services to another provider, it is the responsibility of that provider to migrate any data, licensing, etc. Planet Hosting is neither responsible nor liable for any data loss resulting from the transfer of services to another provider.
When moving services to another provider, unless otherwise requested, we will not cut off your services until your migration has been completed. You will continue to receive invoices from us until you notify us that your migration is complete, and you wish to cancel your service.
1. Cancellation Process:
Customers may cancel their subscription at any time by email or written notice. We DO NOT accept cancellation requests over the phone. We require 30 days' written notice for cancellation to ensure that the subscription is terminated at the end of the current billing period.
2. Refund Policy:
We do not provide refunds for partial subscription periods. Upon cancellation, customers will continue to have access to the subscribed services until the end of the current billing cycle. No refunds will be issued for any unused portion of the subscription.
3. Final Invoice:
If your subscription is tied to an outside vendor, such as licensing or another third-party service, you will continue to receive invoices until that subscription has been fully terminated with the vendor. Your final invoice from us will be issued at the end of the subscription period with the vendor. If your subscription is for a service provided solely by Planet Hosting, your final invoice will be issued at the end of the month in which you cancel service.
4. Auto-Renewal:
Unless explicitly stated otherwise, subscriptions are set to auto-renew at the end of each billing period. You will need to notify us in advance if you wish to cancel auto-renewal.
5. Termination by Planet Hosting:
We reserve the right to terminate or suspend a subscription, without notice, for any breach of our terms of service or for any other reason at our sole discretion.
6. Changes to Subscription Plans:
We may, at our discretion, modify, suspend, or discontinue any aspect of the subscription plans. Customers will be notified in advance of any changes to subscription pricing or features.
7. Changes to the Policy:
We reserve the right to update or modify this Subscription Cancellation Policy at any time.
